Shipping and delivery

Shipping And Delivery Policy

1. Overview

Shipping and delivery policy At Rounes, we aim to provide fast and reliable shipping for all our customers. This Shipping Policy outlines the terms and conditions related to the delivery of your order. By placing an order with us, you agree to these terms.


2. Shipping Rates and Options

  • We offer multiple shipping options depending on your location and order size.
  • Standard shipping is available for €5.95 within the Netherlands. Free shipping applies for orders over €50.
  • International shipping rates vary based on destination. You can find detailed rates during the checkout process.
  • Express shipping is available for an additional fee.

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3. Delivery Times

  • Orders placed before 15:00/ 3 PM (Monday to Friday) are typically shipped the same day.
  • Standard delivery within the Netherlands takes 1-3 business days.
  • International delivery times depend on your location and selected shipping method. Estimated delivery times are provided during checkout.

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4. Shipping Restrictions

  • Certain products may have specific shipping restrictions due to size, weight, or legal regulations.
  • We do not ship to PO Box addresses. Please provide a physical address for delivery.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.
  • Use this tracking number to follow your package’s progress on our carrier’s website.

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6. Returns and Refunds

  • If you wish to return an item, please refer to our Return Policy .
  • To qualify for a refund, items must be returned unused and in their original packaging within 14 days of receipt.

7. Damaged or Lost Packages

  • In the rare event that your package is damaged or lost in transit, please contact us immediately at info@rounes.com .
  • We will investigate the issue and provide a resolution, such as a replacement or refund.

8. Taxes and Duties

  • Prices displayed on our website include Dutch VAT but exclude any import duties or taxes applicable in your country.
  • Customers are responsible for paying any additional customs fees or taxes.

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9. Contact Us

For any questions about our shipping policy, please contact our customer service team:

  • Email: info@rounes.com
  • Address: A.G. van Alfenstraat 12, 4053 JS, IJzendoorn, Netherlands