Returns and Refunds

Returns and Refunds Policy – Rounes

1. Overview

At Rounes, we are committed to providing a hassle-free return and refund process. This policy outlines the terms and conditions for returns, exchanges, and refunds. By making a purchase, you agree to these terms.

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2. 14-Day Return Policy

We offer a 14-day return window, allowing you to return items for a full refund within 14 days of receiving your order. To initiate a return, contact us at info@rounes.com. The 14-day period starts the day after you receive your order.

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3. Return Conditions

To qualify for a return, items must meet these conditions:

  • Must be in the same condition as received.

  • Must be unused and in the original packaging.

  • Tags and labels must remain attached.

Items that do not meet these conditions may not qualify for a refund.

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4. Return Shipping

While we provide full refunds, return shipping costs are not covered. Customers are responsible for return shipping fees. We recommend using a trackable shipping service to ensure safe delivery.

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5. Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds are issued to your original payment method within 3-8 business days.

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6. Exchanges for Defective or Damaged Items

For defective or damaged items, we offer exchanges for the same product. Contact us within 7 days of receiving the item and provide:

  • Your order number

  • A description of the issue

  • Photographic evidence of the damage

We will provide return instructions and an exchange form.

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7. Special Promotions Returns

For promotional purchases such as "Buy 2 Get 1 Free" or "Buy 1 Get 1 Free":

  • Partial refunds apply if part of the order is returned.

  • Full refunds apply only if all items are returned in original condition.

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8. Build Your Box – Refund & Exchange Policy

  • Exchanges: If you need a different size or product, return the original item and contact customer support with your order number and exchange request. Return shipping costs are not covered.

  • Refunds: Refunds are only processed if the entire jewelry box is returned with all items in original condition. Partial returns are not eligible for refunds.

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9. Faulty or Broken Items

If you receive a faulty or broken item, contact us within 7 days and provide:

  • Your order number

  • A description of the issue

  • Photographic evidence

We will investigate and offer a replacement or refund.

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10. Return Address & Contact Information

Important: Do not return items without first contacting our support team for return instructions and a return form.

Return Address:
Rounes
A.G. van Alfenstraat 12
4053 JS IJzendoorn
Netherlands

For inquiries, contact us at info@rounes.com.

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